Redemption Information

Vehicle redemption appointments are required for all authorized parties seeking to recover a vehicle from our facility. Please go to our "Schedule Appointments" tab at the top of the page to schedule your appointment today!

Before arriving, please ensure:

• You are an authorized party entitled to redeem the vehicle
   
• A valid government-issued photo ID is available
   
• Any required documentation, releases, or lender authorization has been completed
   
• Payment arrangements, if applicable, have been confirmed prior to arrival
   

Appointments arriving more than 15 minutes late will be required to reschedule for the next available appointment time no sooner than the following business day.

Because vehicle movement, storage access, and operational staffing are coordinated around scheduled appointments, timely arrival is important.

Personal property retrieval appointments are available for authorized parties needing to recover personal belongings from a stored vehicle. Please go to our "Schedule Appointments" tab at the top of the page to schedule your appointment today!

Please note:

• Property access is limited to personal belongings only
   
• Valid Government-issued photo identification is required
   
• Property retrieval must occur during the scheduled appointment window
   

Appointments arriving more than 15 minutes late will be required to reschedule for the next available appointment time no sooner than the following business day.

Because vehicle movement, storage access, and operational staffing are coordinated around scheduled appointments, timely arrival is important.

Important Release Authorization Notice

Please note that making a payment directly to your lender does not automatically authorize a same-day vehicle release.

Before any release can be scheduled, your lender must first verify and clear the funds received on their end. Once their internal verification process is complete, the lender must then issue formal release authorization directly to our office.

Only after written release authorization has been received and verified are we able to approve scheduling for vehicle release.

Because lender processing times vary by institution, same-day release may not always be possible, even if payment has already been made. We recommend maintaining direct communication with your lender and allowing adequate time for their internal processing and authorization procedures.

To maintain secure release procedures, and properly coordinate vehicle movement, all appointment requests submitted through our scheduling system are considered requests only until formally confirmed by our office.

Your submission of a requested date or time does not guarantee that an appointment date and time has been approved or reserved.

After your request is received, our system will acknowledge submission and a member of our team will review availability, file authorization, and release requirements before issuing a final confirmation.

Please carefully monitor your text messages and email notifications for appointment confirmation prior to arrival.

Only appointments that receive an confirmation from our office will be honored.

Unconfirmed appointment requests will not be met upon arrival.

Please also review all confirmations carefully, as the final confirmed appointment date and time may differ from the time originally requested.

Personal property retrieval is limited to loose personal belongings located inside the vehicle.

Items that are installed on, attached to, wired into, bolted to, mounted to, or otherwise form part of the vehicle will remain with the vehicle and will not be removed, released, or disassembled by our staff.

This includes, but is not limited to:

• Stereo systems or audio components
   
• Wheels and tires
   
• Speakers and amplifiers
   
• Dashboard-mounted or integrated electronics
   
• Toolboxes attached to the vehicle
   
• Performance accessories
   
• Vehicle parts requiring tools for removal
   
• Any equipment considered part of the vehicle’s operation, structure, or appearance
   

Items requiring mechanical removal, disassembly, or the use of tools are considered part of the collateral and will remain with the vehicle. Property affixed to the vehicle or integrated into the vehicle itself is not treated as removable personal property.